Store Refund Policy
Store Refund Policy for Yıldız Prime INC
Effective Date: 01-06-2014
At Yıldız Prime INC, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms under which refunds or exchanges may be processed for products purchased through our store.
Eligibility for Refunds and Exchanges
Defective or Damaged Products:
If your product arrives damaged or defective, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the product.Incorrect Items:
If you receive an incorrect item, we will arrange for a replacement or issue a refund. Ensure the item remains unused and in its original packaging.Change of Mind:
Returns due to a change of mind are not accepted. Please ensure the product meets your requirements before making a purchase.
Return Process
Contact Us:
Notify us via email at info@smartpackingusa.com or support@smartpackingusa.com with your order number, details of the issue, and photos (if applicable).
Phone support is also available at +1 (239) 227-5399.Approval:
Once your request is approved, we will provide instructions for returning the product. Please note that return shipping costs are the responsibility of the customer, except for defective or incorrect items.Condition of Returned Items:
All items must be returned in their original packaging, unused, and in resalable condition. Failure to meet these conditions may result in rejection of the return.
Refund Processing
- Refunds will be processed once the returned item is received and inspected.
- Refunds are issued to the original payment method within 7-10 business days after approval.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Customized packaging solutions.
- Clearance or discounted items.
- Products damaged due to misuse.
Contact for Support
For assistance, contact:
Email: info@smartpackingusa.com | support@smartpackingusa.com
Phone: +1 (239) 227-5399
Yıldız Prime INC reserves the right to modify this policy at any time. Updates will be posted on this page.
Thank you for choosing Yıldız Prime INC!